Do feel welcome to tag me in posts featuring your fursuit, I'd love to see what you create! Credit is always appreciated but not required. If you'd like to leave credit, tag @Drelteo_Studio on Instagram or simply mention "Drelteo".

Social media content featuring your product from Drelteo Studio must not feature 18+ content. If this is not adhered to, your project will be removed from all platforms hosted by Drelteo, your warranty will be voided and service and communication will cease.

Your fursuit will be shipped from Tasmania, Australia with tracking. Drelteo is not responsible for delays, loss or damage following postage, nor for any additional costs such as fees and customs. Understanding and covering these costs are the buyer's responsibility, so it is encouraged that buyers familiarise themselves with their country’s import details prior to purchase to avoid unexpected charges or complications. Shipping costs will be provided during our quote discussion.

Partial refunds are only available if cancellation is requested prior to shipment. The initial deposit amount specified at the beginning of the project is non-refundable.

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If an order is cancelled by the customer, Drelteo reserves the right to modify and complete the project for resale. If this occurs, the character design will be sufficiently altered to prevent infringement of the customer's character rights.

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Unless otherwise pre-arranged, a project may be cancelled if three weeks pass without payment, or if customer communication is consistently weak or absent for longer than 2 weeks. In such cases, the above cancellation and refund terms will apply. Requesting to resume a project after cancellation may result in a re-quote.

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If Drelteo must cancel a project for reasons of their own, the customer will receive a full refund of all amounts received by Drelteo, including the initial deposit. Drelteo reserves the right to decline or cancel a project at their discretion. After shipment, all sales are final. 

Each fursuit is handmade with great care, and small variations form a natural result of the crafting process. This may include variations in symmetry, shaping and seam placement. Seams, traces of adhesive or washable chalk marks and minor touch-ups may be noticeable on close inspection, but should not detract from the suit’s overall appearance or compromise its durability, safety or intended use.

It is your responsibility to communicate any allergies to materials or substances that could be used in the production of the product, including an allergy to felines, before the project begins so appropriate precautions may be taken.

Drelteo is not responsible for any injuries that may occur while suiting. While care is taken to maximise the suit's vision, breathability, flexibility and comfort, it remains important to take appropriate precautions while suiting. Ensure you follow the safety precautions provided at the completion of your order. 

Warranty is valid for 60 days, beginning on the date of delivery at the customer's address. Following this period, repairs, additions and upgrades are handled as commission requests. Please inspect your fursuit upon its arrival, as any damage caused in transit should be reported immediately. Claim validity and resolutions are determined by Drelteo. Warranty features vary based on your location.

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Local customers

This warranty covers physical repairs or adjustments, such as seam or thread failure under normal wear, and sizing or fitting issues (unless due to incorrect measurements provided by the buyer or to adjust for physical changes which occurred after initial measurements were provided). 

Overseas customers

Due to shipping, assistance must be remote. This warranty covers guidance for resolving any necessary physical repairs or adjustments, such as seam or thread failure under normal wear, sizing or fitting issues (unless due to incorrect measurements provided by the buyer or to adjust for physical changes which occurred after initial measurements were provided). This may include step-by-step instructions, supply or recommendation of materials, tools or their sources, assistance selecting and communicating with repairers in your area or reimbursement for failed materials.

This warranty does not cover: 

- Alterations for aesthetic purposes (there will be ample opportunity to provide feedback and request changes to the suit's appearance throughout the project, including a final confirmation prior to shipping)

- Unique variations to be expected as part of the handmade nature of the product

- Damage caused by accidents, misuse, people, pets or improper storage or care

- Wear and tear expected under normal use & conditions, including altered form due to compression or friction

​- Fitting adjustments, including those due to changes in the wearer’s measurements or physical requirements since the initial measurements & DTD were provided

Alterations made to the suit by you or others without approval by Drelteo will void this warranty.

To make a claim: 

Contact Drelteo via the same message history used during the project, or via drelteostudio@gmail.com. If any issues arise with your suit, please reach out immediately. Warranty claims must be made within the 60-day period.​